This medical charity relies upon voluntary sources of income for more than half of its total income. Managing and interpreting supporter data is a vital part of our work, and many donors give again and again because they appreciate the efforts that are made to thank them appropriately and promptly.
It is the role of the Fundraising Database Officer to monitor and control the fundraising database and ensure that contact with supporters is appropriate and recorded to show a clear audit trail.
MAIN DUTIES:
- Ensure that the fundraising database (ThankQ) is up to date and that both supporter and financial data held is accurate
- Create records for new donors, supporters and enquirers on the database
- Analyse supporter data, producing financial, mailing and donor behaviour reports for the Head of Fundraising and other team members
- Liaise with the finance department to ensure that all batched income is allocated correctly
- Fulfil all relevant supporter acknowledgements (including preparation of letters from the CEO and other senior staff) within 48 hours of receiving the batch from the Finance Department. Send out Gift Aid declaration forms where appropriate.
- Advise on the development an use of the database working with colleagues to make the most effective use of the software
- Respond, mainly in writing, to often complex/sensitive correspondence from/contact with donors/supporters in a caring and accurate manner.
- Communicate/liaise with other staff, both within the Department and other areas of the charity and with donors/supporters, either in person, by telephone or email or in writing.
- Correspond with regular supporters and those donating by alternative methods.
Person Spec
QUALIFICATIONS AND KNOWLEDGE
- Good administrative and Computer skills and working use of Microsoft office products (particularly Word, Excel and outlook including e mail and electronic calendar).
- Excellent written and spoken English
- Ability to learn new skills
- Excellent telephone manner
EXPERIENCE
- Significant experience working with databases, analysing data and reporting
COMMUNICATION AND PEOPLE SKILLS
- The ability to work independently and to be part of a team
- Ability to create correspondence to supporters that reflects the ethos and ambitions of the charity
- Ability to be flexible within a small team and support colleagues when necessary
- Ability to develop the role
ORGANISATIONAL SKILLS
- Well organised and methodical; able to deal with interruptions and unpredictable working patterns
- Ability to manage multiple projects and prioritise effectively.
- Ability to plan
OTHER
- Passionate about accuracy and the value of data in effective fundraising
- Articulate
- Hard working
- Good attendance record
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