Vacancies

L2317 Credit Controller

Wed, 01 Feb 2012 00:00:00 GMT

Salary: £18,000 - £20,000
Location: South West London
Position: Accounts
Posted: 01/02/2012
Type: Temp To Perm
Ref: L2317

Our client is looking for a Credit Controller temp to perm working out of the Head Office based in South West London. You will need to have previous experience to join a committed and successful Sales Ledger team. The ideal person will be well organised with high attention to detail and a willingness to work with the sales ledger team and wider company. Sage line 200 would be a plus but good knowledge of another accounting package as well as Word and Excel are a must. Hours 9am to 5pm Monday to Friday Duties To ensure the integrity of sales ledger records and transactions at all times To successfully resolve on a timely basis, sales ledger queries in a professional and polite manner Reconciliation of accounts on the accounting system and production of reports as required Liaise with operational staff in Area Offices, to resolve billing/credit control queries Allocation of receipts, daily receipting when required Key Skills Maintaining the Sales Ledger ensuring accurate and up to date information at all times Responsibility for specific accounts on the Sales Ledger Excellent attention to detail Excellent communication and organisational skills Flexible working attitude Good working knowledge of Microsoft Office: Word and Excel Proven sales ledger experience Experience of SAGE accounting systems preferable

L2316 EA to the Chair of the Council (6 month contract)

Tue, 31 Jan 2012 00:00:00 GMT

Salary: £27,000
Location: City
Position: PA
Posted: 31/01/2012
Type: Contract
Ref: L2316

Our client, a Membership Organisation based in the City is looking for an EA to the Chair of the Council this is a 6 month contract. You will provide high level personal, administrative and secretarial support to the Chair of UK Council. This is a busy role dealing with 20/30 meetings a week, emails and 50 calls a day. Main DutiesTo organise the Chair’s programme of meetings, including high profile meetings and summits, responding speedily and effectively to meeting requests from key external contactsTo liaise effectively with the Policy and Public Affairs Team to lead on the strategy and policy for contact with opinion formers, including partliamentariansTo ensure that the Chair is fully briefed when attending meetings through daily liaison with the Public Affairs Officer in the Policy team and other relevant staff members, taking responsibility for producing briefings where necessaryTo ensure that the Chair is appropriately prepared to attend meetings both internal and externally through playing a leading part in the Officers’ weekly diary meetings and liaising with colleagues to ensure that the chair is briefed appropriately at all timesTo build and maintain an up to date database of key external contactsTo take responsibility for drafting all correspondence and reports often of a complex and highly sensitive nature on behalf of the ChairTo liaise with members and colleagues to take responsibility for ensuring that all reports being prepared in the name of the Chair are submitted in a timely fashionTo actively liaise with officers and staff and with external organisations as required to ensure they are properly informed of the Chair’s activities and to promote team workingTo manage a busy office, including maintaining filing systems, dealing with telephone calls and emails, maintaining an electronic diary, making travel arrangements, organising meetings, social functions and refreshments to provide smooth and efficient back up to the ChairTo undertake accurate audio and copy word processing of correspondence including letters, memors and reports in a timely mannerTo prepare draft agendas and supporting documentation for officers’ meetings, both internally and externally, and to minute meetings as required ensuring they are well organised and run smoothly and confidentiality maintained where necessaryTo prepare high quality PowerPoint presentations for use at prestigious external meetings and conferencesTo carry out detailed background research in support of the Chair’s activitiesTo ensure that the Chairman is appropriately prepared to attend meetingsTo assist with the completion and administration of special initiatives as required EducationEducated to degree standardQualification in secretarial skills or office administration, e.g. Minimum RSA Stage II or equivalentDesirable AMSPAR Medical Certificate or diploma in Medical Terminology ExperienceSolid experience of providing high-level support to one or more executives including minute taking, committee administration, and diary management setting up and monitoring effective office systems dealing with complex and confidential issuesExperience of carrying out research and assimilating complex information to draft reports and provide briefings to the ChairExperience of organising events to a high standardAbility to demonstrate experience of setting up and monitoring effective office systems Knowledge / Skills / AttributesDiplomacy and well honed influencing skillsPolitical acumenAbility to draft reportsA political awareness of primary health care,Advanced practical knowledge of Microsoft packages: Word (including mail merge), Excel, PowerPoint, and databases (Access)Excellent audio-typing skillsAn understanding of medical terminology (e.g. through AMPSPAR diploma)

L2315 Office Manager/Bookkeeper

Tue, 31 Jan 2012 00:00:00 GMT

Salary: £35,000 to £40,000 plus bonus
Location: Green Park
Position: Administration
Posted: 31/01/2012
Type: Permanent Full Time
Ref: L2315

This is an exciting opportunity working for a boutique client who are involved in business research and are looking for an experienced Office Manager/Bookkeeper. You will need to have excellent man management skills, be well presented, and have a great personality. You must also be able to multi task. Have strong Microsoft Office skills and experience of using an accounting package ideally Sage. Client & Office Management:Being the first point of contactInitially ‘selling’ the value of meeting a directorManaging the client process from enquiry to engagement and saleMeeting and greeting clientsManaging the databaseGeneral office managementFinancial Management (Book keeping)Day to day financial controlInvoicingDebt chasingCredit card controlPrep of monthly accountsBudget management

L2313 Membership Development Executive

Tue, 24 Jan 2012 00:00:00 GMT

Salary: £25,400 OTE £35,000 to £50,000
Location: Central London
Position: Sales
Posted: 24/01/2012
Type: Permanent Full Time
Ref: L2313

Our client, a membership organisation is
looking for a Membership Development Executive to work in a team of 12, dealing
with sales and retention of this membership organisation.
The primary focus of this role is to sell
the benefits of membership over the telephone.

To sell professionally and with integrity.
To ensure that targets and standards are
achieved.
To sell the benefits of membership
face-to-face as required (see Main Responsibilities)

Primary focus - Telemarketing

To
achieve targets in relation to new applications, re-activated memberships and
revenue.
To
exceed minimum level requirements in relation to activity and results.

Other aspects of the role – Face to Face

To
man the Membership Sales Desk on a rota basis, or as and when requested. This
involves being on-call to provide tours of the premises and be on hand to
answer questions about the benefits and encourage visitors to join or promote
membership to their colleagues and associates.
To
represent the organisation and proactively promote the benefits of membership
at exhibitions, conferences, seminars etc, as required.
To
promote the benefits of membership and help to facilitate networking at the
Members Evening which is attended by new and existing members 10-12 evenings
per year.

Other aspects of the role – Regional

Each sales executive is usually given a
geographical region to manage in regards to their sales lists. These lists are
allocated on a basis of availability and may change throughout the period of
employment if required by the needs of the business.
Build
and maintain a good relationship with Regional and Branch contacts (Chairmen,
Administrators, Membership Officers, etc)
Provide
regular and accurate feedback in an agreed format of any contact with your
branches including leads provided by them and your conversion of those leads.
Attend
local events in your region if required, or if the business will benefit
sufficiently in regards to sales resulting from your attendance.

Other aspects of the role - Administration

Monitor
own performance and ensure personal performance records are maintained to a
high standard and in an agreed format.
Ensure
all correspondence, both written and verbal, is of the highest standard,
professional, relevant and complies with department guidelines.

General Responsibilities

Maintain
an up-to-date and in-depth knowledge of all activities, products and services.
Assist
the Head of Membership Development with ad hoc tasks and projects when
required.

Qualifications/ Experience

A
minimum of 5 years, recent B2B telesales experience, ideally selling to senior
decision makers (managers/directors)
Degree
qualified, ideally in a business related degree
Excellent
communication and inter-personal skills, with same level of written and spoken
English.
Personal
appearance should be well presented in smart business attire appropriate to a
professional organisation.
Good
organisational skills and the ability to multi task.
Ability
to work on own initiative and have positive outlook, especially when under
pressure.

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L2312 Field Sales Executive

Tue, 24 Jan 2012 00:00:00 GMT

Salary: £25,000 Plus bonus Company Car
Location: Home Based
Position: Sales
Posted: 24/01/2012
Type: Permanent Full Time
Ref: L2312

Our client is looking for an experience Field Sales Executive to promote its established range of lighting products to Local Authorities, Electrical Contractors, Civil Engineering Companies. There is broadly a 50/50 split between relationship management and development of new sales. A large proportion of the sales function is ‘specification’ work. Very little ‘cold calling’ as both their market and customers are very clearly defined. This post will suit a self-motivated individual with a sound background in sales. The successful applicant will be able to demonstrate a proven track record of reaching and exceeding targets. Experience in the industry would be beneficial. The office is based in Wiltshire and the patch covers the following area, North London, Northern Home Counties, and East Anglia . Ideally you will live on the patch, and happy to commute to the office on a weekly/bi- weekly basis.
The successful candidate will be expected to be in the office one day a week completing reports and making appointments for the following week therefore 4 days a week on the road visiting customers.

Salary of £25,000 plus bonus of up to 18% salary. Company Car, Laptop, Mobile phone. You will need to have the following skills.
Good interpersonal skills Quick learner Ability to negotiate and sell at all levels An understanding of the Local Authority market (preferable) Technical (electrical) knowledge / background helpful Good sales background Diligent Honest / trust worthy Reliable

L2309 Qualification Manager

Tue, 24 Jan 2012 00:00:00 GMT

Salary: £30,000 to £40,000 plus bonus up to 10%
Location: London
Position: Management
Posted: 24/01/2012
Type: Permanent Full Time
Ref: L2309

Our client a not-for-profit membership organisation. It supports members through the provision of continuing education, careers support, events, and advocacy. The organisation has a vacancy for an experienced Qualification Manager. The organisation uses a computer-based examination delivered in partnership with an established provider with input from a range of subject matter experts and academic advisors. The Qualification Manager has overall responsibility for the successful delivery of the Programme. The Qualification Manager ensures that testing is quality assured, secure, meets Ofqual regulatory requirements and is well regarded by candidates and employers. The Qualification Manager role involves supervising the work of others to ensure the success of the programme as well as hands-on administration of many aspects. The role will suit an experienced qualification manager seeking to take full responsibility for one qualification and supervise all aspects of its management to ensure its ongoing success. 1. Question bank management: ensuring a sufficient supply of reliable questions are written and edited (by subject matter experts) and correctly banked. 2. Test publication: working with the IT manager and Computer company to ensure multiple versions of the tests are published, on time and error-free, throughout the year. 3. Qualification Panel management: arranging 8 Panel meetings of volunteer subject matter experts, setting up the agenda and minuting the actions. 4. Academic Advisor supervision: liaising with 2 Academic Advisors to ensure questions are written and edited and candidate queries are responded to promptly. 5. Computer liaison: managing the day-to-day relationship with Computer Company in relation to scheduling, test centre performance and resolving candidate issues. Responding to the recommendations of the company’s psychometric advisors. 6. Ofqual compliance: ensuring the qualification and the organisation remain Ofqual compliant in all processes and procedures and supplying Ofqual with relevant data on request; maintaining a positive relationship with the regulator. 7. Annual Training Manual publication: supervising the work of an external editing company to ensure the timely publication of the Official Training Manual in line with the annual syllabus review and to acceptable quality standards. 8. External queries: handling queries from candidates, employers and training providers in relation to the qualification and resolving issues. 9. Marketing and communication: managing the content relating to the qualification on the website, supervising candidate email campaigns and providing guidance and input to the Marketing team in relation to the Qualification 10. Line management: 1 Education Assistant (who carries out many administrative tasks in relation to the Qualification). The Qualification Manager will work closely with the IT manager, the Panel Chair, Academic Advisors and outside staff who all support this role in different ways.

L2310 Help Desk Administrator

Thu, 19 Jan 2012 00:00:00 GMT

Salary: £18,000- £20,000
Location: Hertfordshire
Position: Administration
Posted: 19/01/2012
Type: Permanent Full Time
Ref: L2310

JOB DESCRIPTION: HELPDESK / TIMEGATE ADMINISTRATOR Role Overview: This role is the first point of contact for the client with complaints/compliments regarding their service levels. It is accepting, recording and allocating these issues to the appropriate Area Manager or Regional Operations Manager. It involves liaising with the clients, reassuring them via email and phone calls that their issue to being dealt with promptly. It also requires contact via email and telephone with Area and Regional Managers to ensure that the tasks are completed within the RAG system (RED AMBER GREEN). Attention to details and data entry are crucial to the success of this role. It will also involve monitoring Audits carried out by AM and ROM. It will include building new sites as and when new contracts are awarded. It is the acceptance to completion of the task that this post will be responsible for. Staffcheck/Timegate System: At the moment they use a time recording system called Staff check. This role includes entry of all employee/contract details onto the system, monitoring timekeeping, producing reports as required by AM/ROM. All this information will be transported to the new incoming system Timegate within the next 2 months, in addition to carrying out the above tasks within the new system, this post holder will be required to learn and effectively run payroll when required. They will not be solely responsible for the payroll system but will have to gain excellent knowledge of it to run the payroll when required. Daily diary Weekly reports and Audit reports to produce from system. Monitoring Audits weekly by Area Manager on Innovise system Check weekly progress with Area Managers of audits 3rd Party Audit reports, receive, allocate, progress and respond to client via email. Produce and bind monthly Reports Check emails to help desk, put on as tasks, progress to completion using RAG Report any IT / PDA problems to Innovise Staffcheck / Timegate Daily Back up staff check Enter all new employees onto staff check system Send Staffcheck ID numbers in letter to Area Manager Add new contracts onto system Maintain message system, enter onto spread sheet and forward to AM Daily monitor sign in logs Manually adjust absences, holidays or problems logging in as/when required by Area Manager Produce reports as/when required by managers Remove leavers from staff check system Add/remove personal details on staffcheck system as required The new IT package Timegate will be introduced in early Feb 2012 and full training will be given to all staff. This package will replace the Staffcheck system and when fully functional will encompass payroll. Therefore the person doing this role will need to have previous payroll experience and be able to assist with the payroll each month.

L2308 Secretary/Administrator

Tue, 17 Jan 2012 00:00:00 GMT

Salary: £30,000 to £33,000
Location: Central London
Position: Secretarial
Posted: 17/01/2012
Type: Permanent Full Time
Ref: L2308

Our client a top Investment bank based in Central London; are looking to employ a Secretary/Administrator. You will support 2 Investment Directors providing secretarial/administrative assistance as required, contributing to an excellent client service. You must be happy with a high content of Audio typing. You will have worked in a similar role, in a stockbroking or investment firm but at the very least in Financial Services. JOB PURPOSE: To provide efficient and effective confidential secretarial support, thus contributing to an excellent client service and the smooth operation of the team. ACCOUNTABILITIES:Prepare and produce typed correspondence and general documents to a high standard of presentation and accuracy from audio or manuscript. Also compose, produce, and sign own letters to clients. Provide administrative support so that paperwork and records/files are accurate, complete, and accessible. Keeping client files up to date, making admin changes where necessary. Archiving and make up new files when required. Prioritising work to ensure that appropriate decisions are made to resolve any workload problems. Answering the telephone to clients in a polite and business-like manner and responding with any action that is required, and resolving any problems.Collate portfolio valuations and type letters if necessary to clients. Complete and sign off the tick lists saying that these have been sent out.Process all new clients take ons and liaise with Registrars, Capital Gains Tax Department, and the Middle Office to ensure take-ons are processed quickly and accurately. Close accounts and pay away funds to clients as required, ensuring this is done in a timely fashion.Dealing with cash requisitions and process these on a daily basis. Handle requests in relation to probates, sort out any queries and if necessary refer them to the Investment Director.Organising travel for Investment Directors when required i.e. booking tickets etc. and managing diaries.Support for other secretaries when necessary.PERSON SPECIFICATION Education: Must have good grades at GCSEs or equivalent in English and Maths. Preferably professional qualified secretarial. Experience: Administration experience, ideally in a similar role in a stockbroking or investment firm but at the very least in Financial Services. Skills: Intermediate/Advanced Excel essentialMinimum 60 wpm typing (audio and copy)Experience of using Microsoft Office packages and advanced in Word.Ability to learn and embrace new technology – prior knowledge of a Client Relationship Management system such as Galeforce or Microsoft Dynamics would be an advantage.A high standard of accuracy and attention to detail is essential as well as having the ability to compose their own letters. Excellent grammar skills are essential. Personality: Must be able to use their initiative and work closely with managers in a proactive manner.Must enjoy working in a small team in an open plan environment, be a good communicator, and have confidence when dealing with internal and external contacts.Candidates must have a flexible approach in general.

L2307 Technical Support Advisor

Thu, 12 Jan 2012 00:00:00 GMT

Salary: £20,400 Plus bonus
Location: North West London
Position: Customer Services
Posted: 12/01/2012
Type: Permanent Full Time
Ref: L2307

Our client is a leading and expanding provider of
Telecommunications and Broadband services currently have an exciting
opportunity for an experienced Technical Support Advisor. You must have ISP
support experience or equivalent.This would suit a friendly team player with
experience working for an ISP in a similar capacity.

Duties include:

Acting as 1st, 2nd & 3rd line technical support for our customer base and
internal departments
Taking inbound calls on a busy Technical Support line dealing with both IP
Stream/LLU Data Faults, WLR/LLU Voice Faults & Mobile Phone Faults
Logging and escalating faults to our partners SMC (Service Management Centre)
& BT Open Reach
Responding to customers e-mails and letters
Managing and organising personal work load
Troubleshooting and diagnosing customer issues relating to their internet/
phone services.
Accurately logging customer calls on our in house billing system
Taking ownership of customer accounts

Applicant must have the following key attributes:

Excellent customer services skills
Attention to detail
Patience – when dealing with escalated calls and customer complaints.
Excellent telephone manner required (confident speaker)
Excellent writing skills
Ability to work on own initiative
Ability to work to strict SLA’s
Candidate must have a basic knowledge of Excel and Word.
Candidate must have ISP support experience or
Good team player
Ability to perform under pressure

Desired Skills:

Experience using BT ECO Whoosh/Repair
Experience in fault logging and tracking
Experience liaising with BT Wholesale and BT Open Reach
Excellent Understanding of LLU ( Local Loop Unbundling)
Knowledge of BT networks and infrastructure

Working Hours Normal hours of work for the employee are 10:30 to 20:00 Monday to Friday with an hour’s
lunch, and 09:00 to 16:30 on every third Saturday together with such additional
hours as may be necessary for the proper performance of the Employee’s duties.

Salary: - £20,400

Bonus: - Up to 25% of monthly salary paid quarterly

L2304 Accountant - Part Time

Mon, 09 Jan 2012 00:00:00 GMT

Salary: £29,713 - £34,000 per annum
Location: City
Position: Accountant
Posted: 09/01/2012
Type: Contract
Ref: L2304

Our client a not for profit international charity is looking for a part time Accountant 2/3 days a week (this is a 2 year contract). You will be responsible for donor reporting, financial co-ordination and monitoring of a variety of large multi-year restricted funded projects.The role will involve working closely with both finance and non-finance staff at Central Office, Regional Offices and Member Associations. KEY TASKS To co-ordinate the reporting deadlines and requirements for all donor projects within your remit. This will include planning deadlines, formats for information and consolidation of data to ensure that donors receive reports on a timely basis and to a high level of quality.To ensure that expenditure recorded against individual restricted projects meets the donor requirements for eligible expenditure items and that the level of documentation meets their specified requirements.To review and evaluate project proposals, annual cash and commodity budgets for approved projects and provide timely feedback. Where necessary to participate in project approval panels providing finance input.To review half-yearly and annual project reports and follow-up issues as appropriate and in a timely manner.To ensure that budget appropriations and grant recommendations are in place and correctly recorded.To monitor budget versus actual position on projects throughout the year including commodities and follow-up with Regional Offices/Commodity suppliers as appropriate.To assist in the preparation of budgets and maintain information on the electronic Integrated Management System (eIMS). This may involve concept designs and working with Resource Mobilization to establish donor funding proposals.To review on a monthly basis items of Secretariat expenditure charged to restricted projects to ensure coding is correct and that any discrepancies are investigated and resolved.To be available to travel to Member Associations as part of evaluation teams and contribute from a financial and commodity management capacity.To monitor the cash-flow position, including preparation of cash-flow projections for the restricted projects that you are responsible for, to ensure that the cash on hand is sufficient for planned expenditure.To ensure that where necessary audits of restricted projects are undertaken and to liase with the auditors and deal with queries.To maintain the financial sections for any restricted funded projects guidance.To build and maintain positive relationships with all members of staff, and contacts within and outside the Federation. In particular to form close relationship with both Regional finance team members and members of the teams managing relevant restricted funds projects. EDUCATION & QUALIFICATIONS Degree or equivalent standard of education to support good written and analytical skills.Ideally CIMA part qualified or equivalent standard of education.Evidence of professional development particularly in business skills desirable. PROVEN ABILITY Consistent application in accounting, particularly in budgeting; including development issues and/or project implementation and monitoring, and financial analysisCompetence in audit and financial systems analysis desirablePrevious charity experience is not essential, but some international (particularly developing countries) and / or development sector experience is desirable. Experience in training others in financial systems or processes is an advantage. SKILLS Good computer skills (especially Microsoft Excel). A knowledge of spreadsheet and database applications.Knowledge of financial reporting systems (currently use SUN). A variety of experience would be advantageous. Fluency in English (oral and written) is essential as well as excellent oral and written communication skills. Knowledge of French/Spanish and or Arabic would be beneficial.Excellent interpersonal skills with the ability to work in diverse teams across different cultures and geographies.Excellent time management and organisational skills in order to multi-task and meet deadlines. PERSONAL COMPETENCE Ability to convey complex financial information in an easily understandable form to non-financial staff.Discretion in handling confidential information.Willingness to travel internationally as required-up to 6 days each year.

L2303 Assistant to General Secretary

Wed, 04 Jan 2012 00:00:00 GMT

Salary: £29,000
Location: Central London
Position: Administration
Posted: 04/01/2012
Type: Permanent Full Time
Ref: L2303

Our client a small charity based in Central London is looking for an Assistant to the General Secretary. The role is to assist the General Secretary with some of his/her tasks, stand in for him/her in their absence and to take specific responsibility for certain identified administrative tasks. You must have experience of working in the not for profit sector and strong Microsoft Access database knowledge. Duties: Under the direction of the General Secretary to:Deputise for the General Secretary in all areas in his/her absence. To represent him/her in internal and external meetings. In emergencies to consult the President or other trustees.Typing GS correspondence. BENEFICIARIESResponsible for all beneficiary records including paper files and database and ensure that they are accurate and current. Detailed tasks are listed in Office Procedures.Ex officio member of the summer and Christmas Grants Committee.Liaison with the caseworker in all areas relating to beneficiaries.Payment of all beneficiaries’ bills, ensuring that all individual records are updated. Ensure that all grants are administered correctly.To oversee and keep in touch with the beneficiaries, especially the more vulnerable ones. Maintain an open relationship yet professional relationship with all beneficiaries.Take phone calls or calls in person from all beneficiaries or potential beneficiaries in a sympathetic and practical manner, sending out application forms when necessary. COUNCIL MEETINGSPrepare all documentation/room/lunch for the monthly Council meeting. Implement Council decisions. Detailed tasks as listed in Office Procedures.AGMEnsure that throughout the year statistical information regarding Beneficiaries and Members are maintained. Work with the GS in preparing the Annual report. Preparing the mail shot for the AGM (Using the Access database), organise volunteer packers for this mail shot for the annual report to all members and guests in May using the Access database. Assist with all arrangements for the meeting. DONATIONS/ROYALTIESWrite standard acknowledgement letters and keep up database of donors and supporters.PROPERTYAction any problems raised by the tenants. Ensure that any problems are dealt with swiftly and efficiently by calling the appropriate builders or repairmen. Dealing with contracts in respect of the building, e.g. lift maintenance, pest control.Maintain a constructive and helpful relationship with the tenants to keep a cordial atmosphere in the buildings. MEMBERSHIPRunning the membership scheme including keeping the Access database up to date, entering all payments received from members by cheque, or standing order, sending out renewal letters, keeping Gift aid records, processing lapsed members and deceased members, entering changes of address, new members and generally keeping the records in good order. Take phone calls or calls in person from all potential members in a helpful and professional manner. Processing all new applications.OFFICE MANAGEMENTDealing with all enquires (or direct them to the person who can help them), to the office either in person or phone in a courteous and professionally manner. Opening and the effective processing of the post.Oversee the Administrative Assistant work in relation to maintaining paper records in all areas of the Fund, in the office as well as the basement.Ensure that stationary stocks are maintained.Ensure that office refreshment supplies are stocked.Ensure that the re cycling with ‘Paper round’ is collected and sufficient bags left in conference room for cleaners.Assist the passing of information between members of staff is maintained.Control the Petty Cash in co-ordination with the Part Time Accountant.CHRISTMAS CARDSPreparing the mail out and organizing volunteers for the annual Christmas card brochure. Working with the Administrative Assistant who is responsible for the sale of the Christmas Cards. Being prepared to help if necessary.Serve people who call at the office to buy cards in a courteous manner if required. PERSONAL SPECIFICATIONS NECESSARY SKILLSMust be proficient in use of Microsoft Access database including mail merge and able to use Excel and Word Able to use email and access the web for information. The charity has a web site and it would be desirable if the person could update the web site as necessary, or work with the web designer on updates.Able to multi task and work under pressure and time restraints. DESIRABLE SKILLSReasonable numeracy as financial records need to be kept, Petty cash and the occasional involvement with the Christmas card sales, although no accountancy or banking is part of the job. PERSONAL QUALITIESThe individual should be pleasant and affable, honest and reliable and at ease communicating with people from all backgrounds, in person and on the phone; the job often involves talking to the elderly, ill and distressed. The individual should also possess patience and attention to detail. Common sense, versatility and imagination will be high in the individual’s qualities.A willing approach to turn a hand to any tasks within reason.

L2302 Communications and Content Manager

Wed, 04 Jan 2012 00:00:00 GMT

Salary: £26,000 plus bonus
Location: London
Position: Marketing
Posted: 04/01/2012
Type: Permanent Full Time
Ref: L2302

Our client a not-for-profit membership organisation that represents more than 9,500 individuals. The membership organisation is one of several member societies worldwide. It supports members through the provision of continuing education, careers support, events, and advocacy. They are looking for a full-time Communications and Content Manager, who will be responsible for building engagement with society members, commercial partners and financial media. Function To support the Communications and Marketing Director through the development and implementation of all communications strategy across all media, including press, digital, social media and publicationsTo increase engagement with existing members through the deployment of relevant content, and to identifying communications opportunities to drive growthManage at a functional level relationships, contracts and ongoing performance data with the society’s sponsorship and advertising partners.Take responsibility for the development and management of the website, including keeping content up to date and appropriate, and making improvements to functionality to improve engagement and satisfactionTo lead on the collation of information and feedback on activities and source testimonials from our membersTo take media enquiries and manage delivery of all responseTo draft press releases on society activitiesCarry out general marketing tasks, and work with the Marketing Manager to ensure marketing and communications functions are joined up and complementary. Requirements University degreeMinimum of 18 months in a marketing roleComms and PR experienceUnderstanding of how to use data and analytics to measure effectivenessProven track record in drafting media copyInterest in financial markets Contract Full-timec£26k salary (reviewed annually), bonus of up to 10% of salaryThree-month probationary periodFive weeks’ holidayHealth scheme and pension contribution (after probation)Interest-free travel season ticket loan

L2299 Field Sales Executive (Enfield)

Tue, 03 Jan 2012 00:00:00 GMT

Salary: £25,330 OTE £40,000
Location: London
Position: Sales
Posted: 03/01/2012
Type: Permanent Full Time
Ref: L2259

B2B Field Sales Executive Enfield £25,330 per annum + bonus + benefits + fully expensed company car
Duties:
A fantastic opportunity has arisen within the sales force of this international organisation, regularly listed in Britains top 100 employers. Working in a professional and target driven environment you will be tasked with consistently delivering high levels of new business through face to face meetings with new customers and your own lead sourcing. Communication and customer service skills are essential as you will also be responsible for maintaining and developing your existing client portfolio. You will need to be a team player as you will be working closely with your centrally based indoor sales exec whose role it is to assist you in filling your diary.
Specific requirements:
Results and target orientatedSelf motivated with the ability to use your own initiativeGood numeracy and literacy skillsExcellent written and verbal communication skillsAbility to work as part of a team in a busy environmentStrong attention to detail with excellent organisation skillsFull UK driving license
In return for your hard work and commitment, we’ll give you all the rewards and recognition you deserve, along with access to the training required to develop you in this role
You will be provided with a company car so clean full driving licence is essential with a maximum of no more than 3 points.

L2253 Customer Services Consultant

Tue, 20 Sep 2011 00:00:00 GMT

Salary: £19,500 plus bonus & good benefits
Location: North West London
Position: Customer Services
Posted: 20/09/2011
Type: Permanent Full Time
Ref: L2253

Our client is a leading and expanding provider of Utilities services
who currently have an exciting opportunity for an experienced Energy Customer
Services consultants. You must
have previous customer service experience or equivalent.
The objective is to save our customers money by providing
significantly better value than they were previously receiving from monopoly
suppliers like British Gas.
Our energy department deals with all roles from customer take-on
to end of supply, and liaises with Npower and all industry partners in relation
to all customer facing issues; Npower deal with the wholesale supply of energy
and balancing.

Role
We require
experienced, professional customer service advisors for our vibrant call
centre.
Advisors will be
dealing with inbound calls and managing a wide range of customer service issues
relating to the supply of energy; ensuring incoming calls are answered in time
to meet agreed response rates.
Candidates will
need a proven track record of working in a busy call centre environment, with
strong verbal and written communication skills. They should be IT literate with
a good knowledge of MS Office. Although it is not essential, it is desirable that they come from an
energy background (gas/electric).
The hours of
work are Monday to Friday (9am to 5.30pm); in addition we are opened on
Saturdays, customer service advisors work 1 and ½ Saturdays each month.