Vacancies

T1606 Administrator

Wed, 19 Nov 2008 00:00:00 GMT

Salary: £8.50ph + h/pay
Location: City
Position: Administration
Posted: 19/11/2008
Type: Temporary
Ref: T1606

A charity based in Islington is looking for a temporary administrator until end Feb 2009. They need someone who is able to support a manager who works remotely running a very busy befriending scheme. The managers style of working involves allocating work via email and phone conversations. The role will involve lots of contact with volunteers and families, conduction phone update interviews with people on waiting list, sourcing venues for support meetings, organising support meetings.

This is a desk-based office admin role. It should not be underestimated that this will only suit someone who is highly organised and able to work in a very busy role.

Typical tasks

Writing letters using templates

Updating dbase

Running dbase queries

Phone, email and postal enquiries - responding to

Contacting volunteers and families

Arranging match meetings involving organising 3-4 people's diaries for one meeting (yes, really!)

Audio typing

Diary management

Ideal person

Able to work independently

Good time management

Good organisational skills

Maturity and able to deal with enquirers who may initially be distressed

Ability to communicate effectively with wide range of people, some of whom will have an ASD

Excellent intermediate/advanced MS Office skills, particularly important is ability to use Access - should not require training

Good phone skills

T1602 PA/EA

Mon, 17 Nov 2008 00:00:00 GMT

Salary: Temp £13.00ph +h/pay - Perm circa £27,000pa
Location: City
Position: PA
Posted: 17/11/2008
Type: Temp To Perm
Ref: T1602

A membership/advisory body in the healthcare sector are looking for a PA/EA for its Support Unit for professional members and associates. The post reports to the Head of Unit and is based near London Bridge. Hours 9.00am-5.00pm.

You must be an organised administrator with excellent computer skills in Word, Excel and PowerPoint. Being able to communicate at all levels with confidence and coupled with a pleasant and efficient manner is essential. Experience of formal minute taking and website input/uploading and Publisher are desirable.

Administration
To provide all PA functions for the Head of Unit. To include: meetings (see below), ordering stock, setting up and maintaining a clear filing system, dealing with telephone enquiries for the Unit, preparing presentations, assisting with financial systems and records

Newsletter and Website management
To take responsibility for ensuring that the newsletter is produced at the agreed time and in the agreed manner. To co-ordinate the production of stories/articles for the newsletter/website. To ensure that the website is up to date and that all articles are posted in the right sections. To place all Agendas and Board Minutes on the web site within one week of the meeting.

Meetings
To prepare for Head of Unit meetings. Providing directions, bookings (trains and hotels etc) and presentations in a timely, organised manner. To prepare rooms when on site, take minutes as requested and produce minutes within 2 days of the meeting. To manage the support unit Board meetings, taking responsibility for ensuring all agreed actions have been taken and reports submitted in a timely manner to the agreed format.

L1600 Sales Administrator

Thu, 13 Nov 2008 00:00:00 GMT

Salary: £18,000 to £20,000 Pro Rata
Location: North London
Position: Administration
Posted: 13/11/2008
Type: Contract
Ref: L1600

Our Client, an IT outsource employer is looking for an Assistant to Office Administrator. Successful applicants will be responsible for essential administration, logistical and sales processes within a small, personal group. This role is for maternity cover and would be for an 4 month contract.
The ideal candidate will be able to interact as a member of a team providing support to the sales and technical team.
Good communication skills and an ability to focus on detail are essential. You will need to be computer literate with a good telephone manner. Training on the job will be provided so an ability to learn as you go and a willingness to grow with the position.

Responsibilities will include

stock inventory control,

telephone calls,

collating sales data and maintain support calls

Basic Accounts Knowledge

Arrange deliveries

Professional telephone manner

.

L1599 Assistant (Senior Manager Level) to Tax Partner

Wed, 12 Nov 2008 00:00:00 GMT

Salary: Circa £75,000pa
Location: City
Position: Accounts
Posted: 12/11/2008
Type: Permanent Full Time
Ref: L1599

A leading firm of Accountants based in central London are looking for a dynamic PA to support their busy Tax Partner. The Partner is responsible for a portfolio of well-established very high net worth individuals and therefore seeks a motivated, experienced and ambitious individual to work directly with him at Senior Management level. The clients’ affairs cover a wide range of cutting-edge tax disciplines including personal tax, interaction with corporation tax and trusts, share options, derivatives, charities, employment related tax issues and investment structures all to a high technical level.
For this role, you will possess a proven track record and either be ACA, ACCA or CTA qualified.
The successful candidate will be expected to show common sense and be quick to grasp client issues and to demonstrate a mature, independent and flexible approach to their work. The challenge and enjoyment in this role will be derived from the consistently interesting and varied tasks provided by the nature of the portfolio and the opportunity to work with an enthusiastic and successful Partner.

Duties and Responsibilities:
Assist the Partner on a “one to one” basis with the more demanding “high level” work
Conduct technical research
Interface between clients and staff
Assist with budgetary and fee control
Assist with the development of the portfolio
Understand and meet the demands of new clients
Supervise Tax Return preparation by junior staff
Prepare briefings and agenda for client meetings
You will be able to demonstrate:
Proven ability to cope with pressure
Commercial acumen
The confidence to tackle areas of work not previously experienced
Ability to liaise at the highest level with clients and partners
Proven managerial ability
A wide technical knowledge
Good communication skills
The Tax Department use the full suite of CCH Tax software, TCSL Alpha tax, MS Office, and MS Outlook.
The position is offered with a highly competitive salary.

L1598 Supporter Services Officer

Tue, 11 Nov 2008 00:00:00 GMT

Salary: £17,359 Including London Allowance
Location: South London
Position: Administration
Posted: 11/11/2008
Type: Permanent Full Time
Ref: L1598

Our client, a Charity based near Vauxhall is looking for a Supporter Services Officer to provide fundraising and administration support for all activities within the fundraising department.
Duties and responsibilities

Assist the Supporter Services Manager in establishing systems, procedures and service levels, to provide the highest levels of service to the chartities supporters.
Provide a high quality of service as the ‘first point of call’ for supporters, who telephone, write, email or visit the charity with requests or queries.
Process, record and thank income received in Supporter Services, using appropriate income codes as instructed.
Where required track the customer’s query through to its conclusion, liaising with other members of staff where necessary and providing feedback.
Participate in fundraising initiatives by making proactive outbound telephone calls to current and potential supporters.
Make amendments to the database, monitoring and recording each query with regard to action taken, time spent and outcomes. Collate and present data as required.
Identify repeat queries from supporters on which action may be taken to reduce the number of supporters needing to contact the Charity.
Lead or support Supporter Service projects and activities, as required by the Supporter Services Manager and Supporter Services Team Leader


Key Skills
In order to be successful in this role you will be able to demonstrate that you have the ability to:

Deal with supporters and the public to deliver first class customer service. Understand peoples problems and channel queries effectively within the organisation to provide possible outcomes
Communicate clearly and concisely, both verbally and in writing, using appropriate language, focusing on the Chartities objectives.
Manage own workload effectively. Take initiative to solve problems, whilst recognising organisational boundaries.
Commit to achieving high quality results and see enquiries through to conclusion
Build good relationships with internal and external customers, displaying tact, sensitivity and support
Be aware of departmental supporter service standards and contribute to finding creative improvements Co-operate well with all colleagues both internally and externally and respond positively to suggestions and feedback.
IT literate - proficient with Word, Excel and Outlook
Excellent written and verbal communication skills
Ability to organise work to meet deadlines
Ability to use initiative
Should be able to take responsibility for and prioritise own workload
Pay keen attention to detail
Ability to listen and empathise with all supporters and a keen desire to provide excellent supporter service
Ability to work as part of a team

Experience

Experience within a customer care environment
Working as a volunteer (Desirable)
Working as part of a team

L1596 Day Porter

Thu, 06 Nov 2008 00:00:00 GMT

Salary: £17,500
Location: Knightsbridge
Position: Facilities
Posted: 06/11/2008
Type: Permanent Full Time
Ref: L1596

Our client a leading property management company are looking for a day porter, to work in one of their managed residential properties based in Knightsbridge. You will work in a team of 4 with shared shifts between the hours of 7am to 9pm Monday-Sunday (with days off to suit rota) Ideally you would have experience of working in a similar role.
Main Duties:
Residents:

Meet and greet residents, visitors, and tradesman.
Help residents with packages and parcels.
Distribute post /papers.
Deal with residents’ complaints where possible and report to Head Porter.

Building Supervision:

Report any malfunction of boilers, lifts, alarms, CCTV security systems etc to the Head Porter.
Check all services on a daily basis.
Deal with any emergency calling the relevant services.
Allow access to all Employers’ contractors i.e. meter readers and repair personnel.
Ensure doors are in good working order with security systems functioning

You will be a flexible team player, have a smart appearance, and be able to work within the rota.

T1587 Support Worker

Fri, 31 Oct 2008 00:00:00 GMT

Salary: £8.50
Location: East London
Position: Administration
Posted: 31/10/2008
Type: Temporary
Ref: T1587

Our client a Residential Charity based in the East End require a Temporary Support Worker. You will be required to work shift pattern of 8.30am - 4.30pm &; 1pm - 9pm
Key Responsibilities include:

Welfare &; Housing Benefit knowledge

Rent arrears knowledge/recovery only for low level arrears – I.e. not up to legal action as the organisation’s licence agreement is based and operates on the same lines as B &; B – which gives us the legal right to give notice of 24hrs or 7 days depending on the severity of the breech of licence terms and condition.

Good I.T. skills

Report writing &; record keeping

Sign up new Referral’s

Experience with working with homeless persons, but not essential

Able to liaise with outside agencies &; organisation I.e. Social Services, GP’s, Hospital, Police and other organisations akin to ourselves.

Dealing with conflict, sometimes working under high pressure and difficult situations.

Able to manage a case load of 40 to 45 cases

Able to work within a team and on an individual basis.

L1583 Receptionist

Wed, 29 Oct 2008 00:00:00 GMT

Salary: £17,500
Location: City
Position: Reception
Posted: 29/10/2008
Type: Permanent Full Time
Ref: L1583

This small not for profit organiastion is looking for an experienced receptionist to work Monday to Friday 9.15 to 5.45, this is a varied role with the following duties.

Reception duties

Meeting visitors and operating the switchboard
Arrange switchboard cover during periods of absence, e.g. lunch and breaks etc
Assist with catering arrangements as required
Other ad hoc duties as required

Processes

Sorting incoming and outgoing post and faxes; morning post to be delivered by 11am
Receiving deliveries and ordering couriers
Checking and forwarding e-mails
Maintaining internal telephone lists
Scanning
Filing of membership applications
Archiving
Birthday cards, collections etc
Circulating publications

People

Working closely with the Office Manager and Communications to ensure a good service of administrative support is offered as appropriate
Build good relationships with other departments to ensure seamless administrative assistance as required.

Financial

To take responsibility for the stationery budget and ensure this is not exceeded
Continuously ensure we use the most cost effective suppliers

Qualifications

Minimum of 3 years office experience
Previous reception/customer service experience essential
Knowledge and experience of using phone systems in a customer focussed environment

Soft Skills

Proactive, solution seeking, self-starter
Ability to communicate effectively
Good time keeping essential
Prioritisation and self-organisation
Flexibility to juggle several tasks at one time
Keen eye for detail and a high level of accuracy
Confident and diplomatic
Ability to meet tight deadlines
‘Can do’ attitude

Hard Skills

Computer literate in MS Office Suite and database experience

L1568 Administrator/Secretary

Tue, 21 Oct 2008 00:00:00 GMT

Salary: £25,000
Location: City
Position: Administration
Posted: 21/10/2008
Type: Permanent Full Time
Ref: L1568

This small membership organisation is looking for an experienced administrator/ secretary to assist the Events and Membership Co-ordinator with her administration/secretarial role with a view to taking over completely when she retires in 18 months time and to work as part of the team in ensuring the smooth running of the office. You will have excellcent communication skills and happy to work in a small team.

KEY RESPONSIBILITIES

1. Membership – new and existing.
2. Reception.
3. Meeting Facilities.
4. Event Co-ordination

1. Administration/Secretarial

· Telephone liaison with members and non-members.
· Answering queries and dealing with potential new member enquiries.
· Arranging travel for staff where required.
· Responsible for the sale of all publications.
· Faxing, emailing, photocopying and other ad-hoc duties.

2. Reception

· Open and distribute all in-coming post.
· Meet and greet visitors to the building.
· Responsible for ordering stationery and keeping within budget.

3. Meeting Facilities

· Responsible for the hiring out the meeting facilities.
· Purchasing catering equipment where necessary.
· Responsible for organising and purchasing all catering for meetings.
· To collate papers for senior staff when attending meetings.
·
4. Event Co-ordination

· Assist Event Co-ordinator in organising and running the yearly Convention .
· Help co-ordinate the production of the annual Members Directory.

PERSONALITY
Flexible.
Confident.
Hands on.
Ability to liaise at all levels.

SKILLS
40 - 45wpm
Telephone/switchboard experience
Database – training will be given on our bespoke database
Office 2007

GENERAL
Willing to take on anything at anytime.
Develop personal skills.
Willing to learn and take on more responsibility as the job progresses.

L1567 Membership Sales and Retention Executive

Sun, 19 Oct 2008 00:00:00 GMT

Salary: £19,260 OTE £20000
Location: West London
Position: Sales
Posted: 19/10/2008
Type: Permanent Part Time
Ref: L1567

Our Client is looking for a professional candidate with excellent communication skills and ideally some membership experience. You will be working close by to Ealing Broadway every Monday - Thursday's. Sales experience a must but this is not a hard sell role. Good customer care skills both face to face and over the telephone.
The job entails building relationships with old and existing clients, creating own leads, promoting memberships. Attending and participating in exhibitions, sending our information packs, some administration and regular clients liaison. It is important that the candidate has a solid work record and has the ability to work on own initiative. Listening skill and catering to the clients needs are of utmost importance.

L1563 PA to Finance Director

Wed, 15 Oct 2008 00:00:00 GMT

Salary: £27,066
Location: City
Position: PA
Posted: 15/10/2008
Type: Permanent Full Time
Ref: L1563

This charitable organisation based in the heart of London’s legal world are looking for an experienced PA to work for the Finance Director. You will provide an efficient administrative and secretarial support service to the Finance Director and Finance team. You must be a confident minute taker as the FD looks after several committes that meet in total up to 20 times a year.

Main Duties:

1. To provide an efficient administrative and secretarial support service, working closely with the Finance Director in order to manage their workload and ensure deadlines are met.

2. To prepare and circulate agendas and supporting papers for the Finance, Insurance, Investment, Pensions and Rent Executive committees and other ad hoc working parties of which the Finance Director is Secretary, and take, prepare and circulate minutes and monitor follow up actions ensuring deadlines are met.

3. To manage the correspondence of the Finance Director, ensuring it is sorted, logged, prioritised and dealt with efficiently and effectively. To co-ordinate and draft straightforward replies where necessary, ensuring timescales/deadlines are met. To take prompt action where necessary, to ensure reports are cleared by the Finance Director.

4. To provide accurate, well presented and highly professional documents, letters and reports.

5. To become responsible for various other Finance administrative processes, including drafting correspondence and reports and dealing with related queries.

6. To maintain an effective and logical paper and electronic filing system to ensure that all papers can be speedily retrieved by the Finance Director and Finance team where necessary.

7. To Keep WinPersonnel Database up to date for all employees’ annual leave/lieu time.

8. To ensure that online webfiling for annual returns are up-to-date.

9. To ensure that all forms of addresses and punctuation are accurate and used in all forms of communication as well as in committee related work.

10. To become the main point of contact for anyone wishing to speak to the Finance Director. To filter all calls and pass on relevant information to the Finance Director or the Finance team to action.

11. To manage all other communication for and on behalf of the Finance Director and respond to queries from all levels of senior management, Members and queries from external agencies.

12. To undertake training and development, as may be required by the post and is within the capability of the post holder.

Person Specification

1. Can demonstrate a solid background in providing administration and secretarial support, ideally to a Finance Team and/or Senior Manager.

2. Experience of servicing Committee meetings or equivalent, in particular taking minutes, preparation of agendas and minutes and collation of papers to be circulated.

3. Ability to organise and manage a varied workload with minimum supervision and deal with conflicting demands.

4. Excellent verbal and written communication skills with the ability to communicate to a wide range of audience.

5. Excellent typing skills with at least intermediate level Outlook (inc. diary management), Word &; Excel.

6. Able to demonstrate a high level of discretion and confidentiality in dealing with sensitive information.

7. Experience of working well in a team and willing to help others when required and developing productive relationships.

8. Experience of setting up and maintaining effective filing systems and databases.

9. Able to demonstrate a meticulous attention to detail.

W1549 Assistant Customer Service Manager

Thu, 02 Oct 2008 00:00:00 GMT

Salary: 31000
Location: Watford
Position: Management
Posted: 02/10/2008
Type: Permanent Full Time
Ref: W1549

Working in the Head Office of a large national retailer. They are looking for a hard working and experienced Assistant Customer Service Manager to cover the following duties;
Customers
· Ensure SLAs are delivered by all sections within the CSC
· Maintain team members focus in customer service
· Deal with customer complaints and queries escalated from team, referring complex cases to the appropriate resources within the CSC
· Maintain log of feedback from customers and action taken.
Financial
· Monitor and control team overtime
· Maximise team’s call handling capability, meeting targets for: average call length, call quality, ready time, wrap up time, data quality, hands-off/transfers, sales/ATV, conversions
· Achievement of own goals and targets.
Process
· Monitor individual team member’s goals and achievements
· Conduct daily two-way team briefings and de-briefings
· Sample and monitor work of individual team members to identify coaching needs/ excellent work, both calls and call-logs
· Ensuring suspended and excluded orders are maintained and kept up to date
· Authorise proof of payments
· Examine current MIS reports and initiate necessary action producing relevant reports
· Answer queries/ referrals from team
· Maintain high standards of office housekeeping
· Identify internal process improvements in own/other section advising CSC Manager. Implement agreed improvements in own team
People
· Act as a role mode, demonstrating a consistent example of customer service standards, communication skills and open and honest feedback
· Create a team environment which facilitates the motivation of each individual and maximises performance capability
· Assist CSC Manager with performance appraisals of own tem, monitoring closely new starters
· Recognise and praise good performance highlighting to others where appropriate
· Nominate Team Members for various performance awards
· Maintain high visibility through constant involvement with team members and encouraging appropriate behaviours
· Identify individual training needs and advise relevant manager
· Coach team members and assist the Department Managers with individual coaching plans for their teams
· Maintain disciplinary standards
· Day to day performance management of team

T1541 Credit Controller, Temp

Fri, 26 Sep 2008 00:00:00 GMT

Salary: £9.50 ph
Location: South London
Position: Accounts
Posted: 26/09/2008
Type: Temporary
Ref: T1541

Our client is a well established fuel and oil lubricants distributor whose main area of focus is deliveries within the South East of England and with distribution nationwide. The company requires a Temporary Credit Controller for 1 month, to work within their Finance Division.
List of Principal Duties:

Chasing Debt by letter telephone &; email
Dealing with customer queries
Take appropriate legal action to avoid bad debt
Review held orders and release if credible.
Customer account reconciliation

Key Requirements:

Reducing overdue debt and building good customer relationships.

W1530 Customer Returns Manager

Mon, 22 Sep 2008 00:00:00 GMT

Salary: £23,000
Location: Watford
Position: Management
Posted: 22/09/2008
Type: Temp To Perm
Ref: W1530

The main purpose of this role is to offer key support to the business and the Contact Centre, by dealing with product related issues raised mainly by customers and stores surrounding quality and safety issues. Primarily this involves managing customer and store returns to head office taking ownership of the issue and escalating if appropriate. The role will also require you to be a central hub of information on product and technical related issues for the Contact Centre and a central point of contact for the Technical team on returns history and analysis.

Highlight critical quality and safety issues to the business
Follow through product issues with technology team
Ensure returns are processed timely and effectively and control maintained within department
Relay and provide technical information and support to Customer Services and store
Work closely with Customer services and Technology Team to ensure effective exchange of information and feedback
Attend/chair regular meeting with Technologists and suppliers and attend weekly scheduled meetings with hardware technology team
Train and develop staff within returns department, managing personal development plans and setting targets/objectives
Provide appropriate feedback to stores regarding safety and quality issues
Be accountable for own personal development plan and drive self development
Participate in emergency CRISIS meetings representing Customer Services
Liaise with manufacturers in relation to the quality and safety of their products
Provide product training to customer services
Liaise with customer services on new developments relating to standards and government initiatives i.e. change in car seat laws and regulations
Roll out recalls/withdrawal from sale information to the contact centre
Carry out product inspections on site, in stores and warehouse and providing written un- biased reports
Work with other departments within the business to reduce unjustified returns
To provide outstanding customer service to internal and external customers
Build effective internal and external relationships
Promote and develop the Returns department
Support technical and legal team
Manage and meet returns targets
Dealing a with 1-1 disciplinary should this be necessary

L1519 Sales and Marketing Executive

Wed, 17 Sep 2008 00:00:00 GMT

Salary: £25,000
Location: City
Position: Sales
Posted: 17/09/2008
Type: Permanent Full Time
Ref: L1519

Our client a Livery company based in the heart of the City is looking for a Sales and Marketing Executive. You will be responsible for the marketing of their beautiful halls for functions. This is a newly created role and will be a great opportunity for someone with the relevant experience to bring some fresh ideas to the organisation.
Responsibilities and Skills:

To Sell and Market the Hall to Corporate clients
Research new market opportunities
Contact and conduct initial follow-ups on sales prospect
Hard working and proactive
Excellent telephone manner
Proficient computing skills – Intermediate using Word, Excel and Outlook
Good communication and interpersonal skills

Good organisational skills and time management
Good administrative skills

Personal Qualities

A people person able to deal tactfully, politely, patiently and confidently with people at all levels
The disposition to work happily and co-operate well in a small team

Initiative and self-reliance

Accuracy, attention to detail and a good sense of order and personal organisation

L1503 Membership Sales and Retention Executive

Thu, 04 Sep 2008 00:00:00 GMT

Salary: £19,260 OTE £20000
Location: West London
Position: Sales
Posted: 04/09/2008
Type: Permanent Part Time
Ref: L1503

Our Client is looking for a professional candidate with excellent communication skills and ideally some membership experience. You will be working close by to Ealing Broadway every Monday - Thursday's. Sales experience a must but this is not a hard sell role. Good customer care skills both face to face and over the telephone.
The job entails building relationships with old and existing clients, creating own leads, promoting memberships. Attending and participating in exhibitions, sending our information packs, some administration and regular clients liaison. It is important that the candidate has a solid work record and has the ability to work on own initiative. Listening skill and catering to the clients needs are of utmost importance.

W1461 Office Manager

Thu, 07 Aug 2008 00:00:00 GMT

Salary: 25000
Location: Watford
Position: Management
Posted: 07/08/2008
Type: Permanent Full Time
Ref: W1461

Our client. A rapidly expanding skills/training company are seeking an office manager.
You will be required to oversee the staff. All personnel adminstration. General office administration and secretarial duties.
Must be organised, have a solid work record and pay attention to detail.

W1195 Full Time Team Manager

Mon, 04 Aug 2008 00:00:00 GMT

Salary: £23500
Location: Watford
Position: Management
Posted: 04/08/2008
Type: Permanent Full Time
Ref: W1195

Our client, a large company in Watford are looking for a Full Time Team Manager

Main purpose of role:

· To direct and support telephone team in line with agreed business objectives and procedures to optimise agreed sales targets

Key Accountabilities

Manage and develop a team to respond to customer contacts

· Understand the call centre’s objectives and actively manage their achievement
· Maximise team productivity, results and quality of performance
· Plan staff rotas and resources to meet sales and service targets
· Ensure resources are managed effectively and dynamically to optimise telephone orders
· Monitor team and individual performance
· Identify training needs of the team and individuals and action their resolution
· Develop team and individual strengths and weaknesses through on job monitoring and coaching
· Monitor and control quality of service to meet agreed procedures
· Maintain staff records of team including coaching records
· Maintain good discipline and time keeping within the team

Provision of an accurate database, and robust feedback on product and service issues

· Monitor administration tasks to ensure accuracy and they meet predetermined performance targets
· Report extraordinary situations to line management
· Identify and implement opportunities for improvements within unit
· Facilitate team briefings and training as required
· Attend and contribute to briefing meetings with line management
· Be receptive to new initiatives which will improve service and/or efficiency
· Ensure all relevant issues are communicated to the appropriate parties

Core skills and KPIs

· Previous experience in a retail/service environment
· Excellent &; clear verbal communication
· Experience of coaching &; appraisal
· Contact with customers by telephone
· Evidence of letter writing skills
· Coaching and monitoring skills
· Able to prioritise workload and work under own initiative
· Able to remain calm and effective under pressure
· Flexible and adaptable
· Work well as part of a team

System skills
· Computer literate
· Use of ACD telephone system including supervisor module

L1443 Administrator

Mon, 28 Jul 2008 00:00:00 GMT

Salary: £9 per hour
Location: Essex
Position: Administration
Posted: 28/07/2008
Type: Permanent Full Time
Ref: L1443

Our Client a private healthcare centre based in Essex are looking for an Administrator to provide an effective and professional service within the Centre and ensure that head office requirements are met.
Key tasks:

Support the Centre Manager in managing the home.
Ensure that patient and staff computer and paper records are kept up to date.
Respond to relatives, patients, and staff enquiries
Assist the Centre Manager in recording patient details, including methods of payment and logging details of payments received. Keeping records of patients funds.
Responsible for keeping the computer system up to date with regards to patients checking in and out.
Keeping the system up to date with details of the rooms that are allocated to the patients and availability of rooms.
Assist the Centre Manager in managing the payroll system and ensuring that all pay and salary information is correctly recorded.
Ensuring that payments received are accurately banked on a regular basis.
Reporting any complaints regarding the level of service to the Centre Manager. Complaints about staff should be referred to the Human Resources Manager.
Assist the Centre/Deputy Manager in preparing staff rotas.
Assist the Centre Manager in organising and co-ordinating social events and activities for the residents.
Interacting with all visitors including relatives, social services, potential providers and contractors.
Ensuring that all visitors are identified before admission
Send out application packs for vacancies within the Centre.
Complete all HR administrative duties in accordance with the policy and procedure guidelines
To comply with the Centre’s health and safety and Equal Opportunities requirements.

Experience

At least two years experience as an administrator
Experience of working in a Care environment
Experience of managing a small budget or petty cash account

Skills/Abilities

Excellent Customer Services and interpersonal skills
Ability to work well within a team
The ability to multi-task
The ability to assist in managing the Centre’s payroll system
Organisational skills
Able to work on own initiative
Excellent IT skills
Honest
Proactive
Behave in a courteous manner at all times towards residents, relatives, and other staff

Knowledge

Computer Literate
Administrative systems

W1433 Bookkeeper

Mon, 21 Jul 2008 00:00:00 GMT

Salary: £20000 - £25000
Location: Watford
Position: Book Keeper
Posted: 21/07/2008
Type: Permanent Full Time
Ref: W1433

Diligent candidate required, with an eye for detail.
Using Sage Line 50 minimum of 1 year. Bank reconciliation, Dealing with profit and loss and Sales and Purchase Ledger. Dealing with journals and preparing the wages which are contracted out. Invoices, credit note entry, checking payments, month end supplier cheques, reconciliations. Authorising invoices, analysing expenditure and telephone expenditure. Issuing cheques. Standard letters. preparing the payroll which is outsourced. e The candidate must be able to complete invoice and credit entries and create statements.
Urgent position for this vastly expanding company. Should be able to work in a team. AAT qualification required for someone who can take the accounts upto the final stages.